Interactive Voice Response (IVR)
IVR systems automate interactions with callers and reduce the cost of sales, service, and support calls by eliminating or reducing reliance on live agents. In telecommunications, IVR allows customers to interact with a company’s call center system via a telephone keypad or by speech recognition, after which customers can service their own inquiries by following the IVR dialogue. IVR systems can respond with prerecorded or dynamically generated audio to further direct users on how to proceed.
IVR applications can be used to control almost any function where the interface can be broken down into a series of simple interactions. IVR systems deployed in the network are sized to handle large call volumes.
We provide IVR solutions that deliver IVR software, systems, and expertise for companies of all sizes to rely on to simplify their global communications and improve their customers' self-service experience. We deliver telephone automation products and services that enable companies to exceed their goals and streamline their processes.
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